ITIL 4 Foundation

Galleria Passarella, 2, 20122 Milano

(c) 2019 Axelos

A book by Axelos

ITIL v4 Foundation PDF

ITIL 4 Foundation ebook by Axelos (2019)

ITIL 4 Foundation PDF


As businesses increasingly rely on technology to support their operations, IT teams are becoming increasingly important partners in their organizations. ITIL - and more specifically the latest version of ITIL called ITIL 4 - provides a framework that gives IT teams both the flexibility and stability they need to successfully support the business.


What is ITIL

ITIL (Information Technology Infrastructure Library) is a widely recognized set of best practices designed to help an organization get the most out of IT by aligning IT departments with business strategy.


The history of ITIL

ITIL was originally founded by the UK government in the 1980s. At the time of its inception, the company was looking for a range of standards to improve IT performance. Over the years, ITIL has grown in popularity and evolved with the release of new versions. ITIL is now owned by Axelos, a joint venture between the UK government and Capita. In 2019, they released the latest version of ITIL, ITIL 4, which takes a more holistic and adaptable approach to ITSM.



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